Service Information
Please review our appointment cancellation requirements before changing or cancelling a scheduled appliance service visit.
Cancelling an Appointment
Appointment times are reserved for individual service calls. Advance notice helps us manage technician schedules and availability.
We require at least three business hours’ notice before the beginning of a scheduled appointment if you need to cancel.
Appointments scheduled for the same day cannot be cancelled under the standard cancellation policy.
A service appointment must be cancelled directly with a live representative. A cancellation code will be provided by phone as confirmation.
After-Hours Requests
If you are contacting us outside business hours, please call again when a live representative is available so your cancellation can be confirmed.
Late Cancellation
Failure to follow the cancellation requirements may result in a reduced service call charge of $125 CAD plus applicable tax. Payment is due within 24 hours of the original appointment time.
Need to change an appointment?
Contact us directly to speak with a representative.
